The Activity dashboard is your at-a-glance view of how members are using the app and your program. It produces daily summaries for whichever metric you select, charted over a date range you control.
The report types
Pick a report from the Source dropdown. Available options depend on which features your org has enabled:
Report | What it counts |
Member App Usage | App connection events. The “did anyone use the app yesterday?” check. |
First Time Connections | New members who connected the app for the first time in the window. |
Wallet Card Downloads | Apple Wallet / Google Wallet pass additions. |
Expired Memberships | Memberships whose expiration date passed during the window. |
Expiration Alert Interactions | Taps on the in-app expiration banner — strong signal of renewal interest. |
Adoption Rate | The share of memberships connected to the app, day by day. Useful for tracking adoption over time. |
Guest Passes Redeemed | Guest pass redemptions in the window. Available when guest passes are enabled. |
Benefits Redeemed | Redeemable benefit redemptions. Available when redeemable benefits are enabled. |
Total Memberships | Daily snapshot of total memberships. |
Connected Memberships | Daily snapshot of active memberships that are connected via app or a wallet card. |
Total Members | Daily count of individual members. |
Messages Sent | Daily campaign message volume. |
Points Claimed | Loyalty points events per day. |
Rewards Redeemed | Reward redemptions per day. |
Date range
Use the After and Before date fields to bound the report. Defaults are the last 7 days. Dates are evaluated in your organization’s timezone, so a “before Saturday” filter cuts off at the end of Saturday in your org’s local time, not yours.
Common workflows
Weekly check-in. Default range, Member App Usage.
Gives you a quick read on overall app engagement.
Renewal monitoring. Switch to Expired Memberships or Expiration Alert Interactions for the past 30 days.
The combination tells you both how many memberships expired and how many of them showed signs of trying to renew.
Program impact. Points Claimed + Rewards Redeemed over the same window.
Shows how members are earning and using their points.
Adoption tracking. Adoption Rate for the past 30 days.
Exports
PassPlay exports data as CSV from each feature area’s list view. Exports always respect the filters currently applied, allowing you to narrow the view to control what’s in the export.
Where exports live
Section | Export location | What’s in the CSV |
Memberships | List page → Export | Roster export with primary contact, type, level, expiration, IDs. |
Benefits → Redeemable | List page → Export | One row per redeemable instance: benefit, membership, redemption status, redemption date, expiration. |
Loyalty → Activity → All Activity | Each tab (Points / Rewards / Memberships) → Export CSV | Report-specific: points events, reward redemptions, or per-member engagement totals. See Loyalty activity. |
Guest Passes | List page → Export | One row per pass: code, membership, status, share/redemption dates, expiration, source grant. |
CSV format
Exports are standard UTF-8 CSV with a header row, comma-separated. They open cleanly in Excel, Google Sheets, and BI tools. Date columns are emitted in your organization’s timezone.
When you need something not exportable
If a view doesn’t have an export button or you need a slice the UI can’t produce (e.g. cross-tabbed by membership type and quarter), contact us - custom reporting may be available outside the admin UI.