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Onboarding overview

The ways members get set up with PassPlay - the FindMy page, invitation emails, and direct links.

Every organization is different and you know your members best. So, PassPlay provides you several different options to get members set up with their membership.

Onboarding options

Method

Best for

A self-service tool where members enter their membership ID, last name, and email, and PassPlay sends them setup instructions.

Members you want to reach directly. Send an invitation from a membership’s details page. FindMy also sends one after each successful lookup.

Your own emails, receipts, and messages. Link a member straight to FindMy, to their wallet card, or into the PassPlay app.

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