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Loyalty overview

How PassPlay's loyalty program works — points, rewards, and the relationship between them.

PassPlay’s loyalty program allows members to earn points by doing things you define (checking in, scanning QR codes), and spend accrued points on rewards from a catalog you maintain.

  • Point sources determine how members earn points. Each source has a name, point value, and frequency rules (once ever, once per day, etc.). Sources can be claimed by a QR code scan or a check-in, depending on configuration.

  • Rewards make up your catalog of redeemable items. Each reward has a point cost and (optionally) post-redemption content shown when claimed.

  • Categories group opportunities and rewards for display in the app — useful when your program is large enough that members benefit from filtering.

  • Loyalty links give points or a reward to a member from a web address. See Loyalty links.

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